Information,Updates & Closures

 

Guest Frequently Asked Questions

 

The following amenities are open for use:

• Parking
• Parking garage
• Pool
• Veranda
• Bathrooms on the veranda
• Fitness Center 
• Both Elevators are operational

 

 

Can I purchase an additional parking pass?

Each unit on the property is entitled to two parking spaces at a time.  Additional parking passes will not be available during peak seasons.  There is also overflow parking available at https://www.orangebeachal.gov/1567/Overflow-Parking

 

How do I enter my vehicle details if it’s a rental car?

When registering your vehicle, you can select “Pay now and enter vehicle details later”. This allows you to pay for your parking pass and return to the same link in the future to enter your rental car make, model, and tag before you arrive. You will need to ensure that you fill in these details to register and obtain a digital parking permit.

 

I don’t see my vehicle model. What do I do?

If you do not see your vehicle model in the dropdown, choose “Other / Not Listed” at the bottom of the dropdown for the vehicle make. The most important thing is to enter your license plate and state correctly to register your vehicle.

 

My parking pass arrival and departure dates are not correct. How do I get it fixed?

You need to reach out to your rental company or host, who can update your parking pass stay dates for you.

 

I need to cancel my trip and have already paid for parking. What do I do?

If your rental company or host cancelled your reservation, any funds paid for parking passes will be automatically refunded to your original source of payment. If not, you will need to contact your rental company or host and inform them that they also need to cancel your parking reservation.

 

I am an owner. Do I still need to display my owner sticker or rental passes?

Until you create an owner account in the VRPAccess owner portal and register your owner vehicle license plate, you will need to continue to display your proper owner sticker or rental pass facing outward.  Don't forget it must be filled in completely to be valid.  Vehicles not registered or without these credentials are subject to towing after a 2-hour warning period has expired.

 

How do renters register their boats?

Renters pay $20 per day, $100 per week, and $300 per month - if available. They will get a pass to tape to the trailer from property management. There are eight allocated spots for OWNERS ONLY from Memorial Day weekend through Labor Day weekend- first come, first serve.  Please ensure that you follow all applicable rules and regulations. 

 

I have a parking violation card on my car.  What do I need to do?

You need to register your vehicle immediately to avoid your car being towed or immobilized.  Guests can register their vehicle by scanning the QR code on parking lot signs or visiting the guest portal at https://gc.vrpaccess.com.  If you are an owner, you can complete a temporary registration at https://gc.vrpsdev.com/violations/. However, to permanently register your vehicles, you will need to set up your owner portal account.  If you have not set up an account, reach out to WAVES for account access.